Store Policy
Customer Care
Customer Service is always important to us. We have taken so much time to find the right products to deliver to you, if you have any questions around a product or service please send an email or call to discuss your needs. We will always endeavour to provide the best service possible and being a small business we would greatly appreciate a positive review once you receive your item. If you are not satisfied, please contact us straight away.
Privacy & Safety
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
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Communicate with you;
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Screen our orders for potential risk or fraud; and
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When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We use WIX to power our online store therefore Leilana never gathers and uses any of your personal details other than if you subscribe to our newsletter and using your details to send you information about products, events etc.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Service or product enquiries
We use the most trusted sources for payment services. If you receive a call or email from us it is only to verify your order and make sure it is being delivered safely.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Cash upon pickup